FIJN BOTANICALS – RETURNS & REFUNDS POLICY

1. INTRODUCTION

This Returns & Refunds Policy governs all purchases made from Fijn Botanicals.

It is designed to:

Comply with the Consumer Protection Act, 2008 (CPA)
Ensure fair treatment of customers
Protect the integrity of our natural products

By purchasing from us, you agree to this Policy.

2. GENERAL PRINCIPLES

Due to the nature of our products (botanical, skincare, and wellness items):

Hygiene and product integrity are critical
Not all products can be returned once opened

We aim to be fair and reasonable while maintaining product safety standards.

3. DEFECTIVE OR DAMAGED PRODUCTS (CPA RIGHTS)

You are entitled to return a product if it is:

Defective
Damaged
Not of acceptable quality
Not as described

Your rights:

You may return the product within 6 months of purchase
You may choose:
- Repair
- Replacement
- Refund

We may inspect the product before confirming the outcome.

4. PRODUCTS DAMAGED IN DELIVERY

If your order arrives damaged:

Notify us within 48 hours of delivery
Provide photos and order details

We will arrange:

Replacement, or
Refund (where applicable)

5. NON-DEFECTIVE RETURNS (CHANGE OF MIND)

We may accept returns for non-defective products at our discretion.

Conditions:

Request must be made within 7 days of delivery
Product must be:
- Unused
- Unopened
- In original packaging

Important:

Return shipping costs are the customer’s responsibility
A handling or restocking fee may apply

6. NON-RETURNABLE ITEMS

The following products are not eligible for return:

Opened or used products
Products with broken seals
Custom or made-to-order items
Products that may pose hygiene risks once opened

7. ALLERGIC REACTIONS & SENSITIVITY

Due to the natural composition of our products:

Individual reactions may occur

We do not accept returns for:

Allergic reactions
Sensitivity issues

where:

Ingredients were clearly disclosed
No defect exists

Customers are responsible for:

Reviewing ingredients
Conducting patch testing

8. PRODUCT VARIATION

Natural variations in:

Colour
Scent
Texture

do not qualify as defects and are not grounds for return.

9. REFUND PROCESS

Approved refunds will be processed:

To the original payment method
Within a reasonable processing timeframe

We are not responsible for:

Bank delays
Payment provider delays

10. RETURN PROCESS

To request a return:

Contact us at: [Insert Email Address]
Provide:
- Order number
- Reason for return
- Supporting photos (if applicable)

We will provide instructions for return or resolution.

11. SHIPPING COSTS

Original shipping fees are non-refundable (unless required by law)
Return shipping costs are the customer’s responsibility (unless product is defective)

12. WHOLESALE & TRADE ORDERS

Wholesale or trade orders:

May be subject to separate agreements
May have different return terms

Where applicable:

→ Those agreements take precedence

13. RIGHT TO REFUSE RETURNS

We reserve the right to refuse returns where:

Conditions of this Policy are not met
Products have been used or altered
The request falls outside allowable timeframes

14. CONTACT DETAILS

For all return-related queries:

Fijn Botanicals
Email: info@fijnbotanicals.com
Website: www.fijnbotanicals.com