FIJN BOTANICALS – PRIVACY POLICY

1. INTRODUCTION

Fijn Botanicals (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

Visit our website
Purchase our products
Interact with us in any way

2. DEFINITIONS

“Personal Information” means information relating to an identifiable individual
“Processing” means collection, storage, use, or sharing of personal information
“You” refers to any user, customer, or visitor

3. INFORMATION WE COLLECT

We may collect the following information:

3.1 Personal Details

Name and surname
Email address
Phone number

3.2 Order & Transaction Information

Billing and shipping address
Purchase history
Payment status (excluding full card details)

3.3 Technical Information

IP address
Browser type
Device information
Website usage data (via cookies)

3.4 Optional Information

Marketing preferences
Account login details (if applicable)

4. HOW WE COLLECT INFORMATION

We collect information when you:

Place an order
Create an account
Contact us
Subscribe to marketing
Browse our website

5. PURPOSE OF PROCESSING

We process your personal information to:

Fulfil and deliver orders
Process payments
Communicate with you regarding your orders
Provide customer support
Improve our website and services
Send marketing communications (where consent is given)
Comply with legal and regulatory obligations

6. LEGAL BASIS FOR PROCESSING (POPIA)

We process personal information based on:

Your consent
Performance of a contract (e.g. fulfilling an order)
Compliance with legal obligations
Legitimate business interests (where appropriate)

7. SHARING OF INFORMATION

We may share your information with trusted third parties, including:

Payment providers (e.g. Yoco or payment gateways)
Courier and delivery services
E-commerce and hosting platforms (e.g. WooCommerce)
Accounting and business systems

We ensure that such parties:

Only process data as necessary
Maintain appropriate security measures

We do not sell your personal information.

8. INTERNATIONAL TRANSFERS

Some service providers may store or process data outside South Africa.

Where this occurs, we take reasonable steps to ensure:

Adequate data protection standards
Compliance with applicable laws

9. DATA SECURITY

We implement appropriate technical and organisational measures to protect your information, including:

Secure payment processing
Restricted access to data
Website security protocols

However, no system is completely secure, and use of our website is at your own risk.

10. DATA RETENTION

We retain personal information only as long as necessary to:

Fulfil the purpose for which it was collected
Comply with legal obligations

11. YOUR RIGHTS (POPIA)

You have the right to:

Access your personal information
Request correction or deletion
Object to processing
Withdraw consent (where applicable)

To exercise your rights, contact us using the details below.

12. COOKIES & TRACKING

Our website uses cookies to:

Improve user experience
Analyse website traffic
Support functionality

You may disable cookies in your browser settings, though this may affect website performance.

13. MARKETING COMMUNICATIONS

You will only receive marketing communications if:

You have opted in, or
You are an existing customer (where permitted by law)

You may unsubscribe at any time via:

Email unsubscribe link
Direct request to us

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

Their privacy practices
Their content

15. CHILDREN’S PRIVACY

Our website and products are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

16. BREACH NOTIFICATION

In the event of a data breach affecting your personal information, we will:

Take immediate steps to contain the breach
Notify affected users where required by law

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Updated versions will be published on our website.

18. CONTACT DETAILS

For any privacy-related queries or requests, please contact:

Fijn Botanicals Pty Ltd
Email: info@fijnbotanicals.com
Website: www.fijnbotanicals.com