Shopping

What Shipping Methods Are Available?

Shipping by courier or collection at premises

Do You Ship Internationally?

It is possible but please contact us for special quotation.

How Long Will It Take To Get My Order?

Orders typically takes two working days to process and very often we make batches from scratch to fulfill orders.  The order might therefore take 4 – 10 days to reach you, depending on your destination. There are also factors such as the courier service that is out of our control since we are an outlying area.

Payment

What Payment Methods Are Accepted?

Credit Card payments and EFT payments.

Is Buying On-Line Safe?

We use SSL to secure our website and we do not store and credit card or other payment details.

Orders & Returns

How do I place an Order?

You simply fill your basket with the products you want to order and then continue to check-out page for your details, shipping and payment.

How Can I Cancel Or Change My Order?

It is possible to cancel your order in certain circumstances as soon as possible before the order has been packaged or shipped. After the order has been shipped we can unfortunately no longer cancel your order.

Do I need an account to place an order?

It is best to create an account with your order, but you can also simply check-out as a guest.

How Do I Track My Order?

Courier Guy and Dawn Wing provide online tracking:

www.thecourierguy.co.za

www.dawnwing.co.za

How Can I Return a Product?

We can only accept the return of unused / unopened products with packing in tact and the transportation is the responsibility of the customer.

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